Standard Lead time

Our standard lead time is 10 business days to produce and deliver your custom awards. When ordering, try to request a delivery date that is at least a few days before your event. This gives us more time to focus on your order and helps keep costs down. In fact, if you can provide us with 4 weeks lead time or more, we can offer you a 3% early order discount! 

To qualify as an order, please provide the style and quantity of awards needed, and your requested delivery date. This is the minimum required to initiate your order - other details can be gathered afterwards.

Rush Orders

Rush Orders are immediately added to our production queue and receive prompt and constant attention to ensure that they are delivered accurately and on time.  Any order required in 9 business days or less is considered a Rush Order and the following surcharges apply:

Rush Orders required in 1-3 business days: the greater of $150 or 30% of the order total.

Rush Orders required in 4-6 business days: the greater of $75 or 15% of the order total.

Rush Orders required in 7-9 business days: the greater of $25 or 5% of the order total.

Notes:

• Your lead time is determined by your order date and your requested delivery date. Orders received before 10am PST start that same day; orders received after 10am will begin the following day.

• Eclipse Awards ensures delivery by the end of day on your requested delivery date. If you require delivery by a certain time of day, please request a delivery date at least one or two days prior.

• Holidays and weekends are not considered business days

• To meet your requested delivery date, we require your active involvement in the design and approval process. Failure to review and approve your artwork proofs in a timely manner may delay delivery or incur additional charges to accelerate production and shipping.

We treat your requested delivery date very seriously and our job is not complete until your order has been safely delivered. For your peace of mind, Eclipse Awards offers industry-leading On-time and Safe Delivery Guarantees.

Shipping Methods

Eclipse Awards ships all orders to arrive by the end of day on your requested delivery date, or earlier. When ordering, be sure to request a delivery date that is at least 2-3 business days before your awards will be presented.

All orders are shipped via UPS and the shipping cost is determined by your requested delivery date. Once your order has shipped, you will email you a tracking number for reference. As a preferred partner of UPS, Eclipse Awards receives ongoing updates on your shipment and maintains special access to UPS in the unlikely event that there is a delay.

For deliveries within Greater Vancouver, we use Novex Delivery Solutions, a low emissions green courier.

If you are in Vancouver, you can also request to pick up your order from our studio between 9-5pm, Monday to Friday.

Please call 1-888-294-7121 if you have questions regarding ush orders, shipping or pickup.