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Guaranteed On-Time Delivery

Lead Times


From rush orders to long range planning, we’ll deliver your order when you need it. On-time delivery is guaranteed or your order is free!




Our standard lead time is 10 business days. So if you order your awards by 10am on a Monday morning, you’ll have them customized and delivered by end of day the following Friday. Within those 10 days, we provide a made-to-order design and approval process, handmade production, quality control, safe packing, and guaranteed on-time shipping to your doorstep. It’s a quick and effective system that produces awesome awards, on time, every time. 

To place an order, let us know which awards you want, how many you need, and when you’d like them delivered by. That’s all we need to get your order into our design and production schedule - other details can be provided later. * Note: when ordering online, you can indicate “Personalize Now” or “Personalize Later” during the checkout process. Select Personalize later if you want to get your order underway, but still need some time to gather your files and personalization details. 

Not in a hurry? Check out our Green15 discount!

If you can provide a lead time of 15+ business days on your order, we offer a 30% discount on shipping! Longer delivery schedules give us more time at each stage, and allow us to use less intensive shipping methods which can reduce CO2 emissions by up to 90% or more per delivery. So let us know if you have more time, it will save you money and lighten our footprint.

*Green15 discounts are only available on shipments within Canada and mainland USA.


Shipping Methods

Eclipse Awards ships all orders to arrive by the end of day on your requested delivery date, or earlier. When ordering, please try to request a delivery date that is at least 2-3 business days before your awards will be presented.

All orders are shipped via UPS. The shipping cost is determined by the size of your order, location, and requested delivery date. Once your order has shipped, you will email you a tracking number for reference. As a UPS Preferred Partner, Eclipse Awards receives ongoing status updates on your shipment and maintains special access to UPS in the unlikely event that there is a delay.

For deliveries within Greater Vancouver, we use Novex Delivery Solutions, a low emissions green courier.

Vancouver clients may request to pick up orders from our studio between 9-5pm, Monday to Friday.

Please call 1-888-294-7121 if you have questions regarding rush orders, shipping or pickup.

Our in-house graphic designers will handle the layout and design of your awards. All of our designers are professional artists with visual arts backgrounds which means they are skilled in creating high quality, clean and sylish layouts.