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Guaranteed On-Time Delivery

Lead Times

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From rush orders to long range planning, we’ll deliver your order when you need it. On-time delivery is guaranteed or your order is free!

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Lead Times & Rush Orders

 
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Our standard lead time is 10 business days. So if you order your awards by 10am on a Monday morning, you’ll have them customized and delivered by end of day the following Friday. Within those 10 days, we provide a made-to-order design and approval process, handmade production, quality control, safe packing, and guaranteed on-time shipping to your doorstep. It’s a quick and effective system that produces awesome awards, on time, every time. 
 
 
To place an order, let us know which awards you want, how many you need, and when you’d like them delivered by. That’s all we need to get your order into our design and production schedule - other details can be provided later. * Note: when ordering online, you can indicate “Personalize Now” or “Personalize Later” during the checkout process. Select Personalize later if you want to get your order underway, but still need some time to gather your files and personalization details. 
 
Not in a hurry? Check out our Green15 discount!
 
If you can provide a lead time of 15+ business days on your order, we offer a 30% discount on shipping! Longer delivery schedules give us more time at each stage, and allow us to use less intensive shipping methods which can reduce CO2 emissions by up to 90% or more per delivery. So let us know if you have more time, it will save you money and lighten our footprint.
 
*Green15 discounts are only available on shipments within Canada and mainland USA.
 


Rush Orders

Any order required in 9 business days or less is considered a Rush Order. Rush Orders are immediately added into our design and production queue, receiving prompt and constant attention until your order is safely delivered. Rush charges are applied to awards, options and services (but not to shipping), as follows:

For guaranteed delivery in 1-3 business days, add 30%

For guaranteed delivery in 4-6 business days, add 15%

For guaranteed delivery in 7-9 business days, add 5%

Notes:

  • Your lead time is determined by your order date and your requested delivery date. Orders received before 10am PST start that same day; orders received after 10am will begin the following day.

  • Eclipse Awards ensures delivery by the end of day on your requested delivery date. If you require delivery by a certain time of day, please request a delivery date at least one or two days prior.

  • Holidays and weekends are not considered business days.

  • To meet your requested delivery date, we require your active involvement in the design and approval process. Failure to review and approve your artwork proofs in a timely manner may delay delivery or incur additional charges to accelerate production and shipping.

We treat your requested delivery date very seriously and our job is not complete until your order has been safely delivered. For your peace of mind, Eclipse Awards offers industry-leading On-time and Safe Delivery Guarantees.

Shipping Methods

Eclipse Awards ships all orders to arrive by the end of day on your requested delivery date, or earlier. When ordering, please try to request a delivery date that is at least 2-3 business days before your awards will be presented.

All orders are shipped via UPS. The shipping cost is determined by the size of your order, location, and requested delivery date. Once your order has shipped, you will email you a tracking number for reference. As a UPS Preferred Partner, Eclipse Awards receives ongoing status updates on your shipment and maintains special access to UPS in the unlikely event that there is a delay.

For deliveries within Greater Vancouver, we use Novex Delivery Solutions, a low emissions green courier.

Vancouver clients may request to pick up orders from our studio between 9-5pm, Monday to Friday.

Please call 1-888-294-7121 if you have questions regarding rush orders, shipping or pickup.

Our in-house graphic designers will handle the layout and design of your awards. All of our designers are professional artists with visual arts backgrounds which means they are skilled in creating high quality, clean and sylish layouts.