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Eclipse

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Reliability. Integrity. Confidence.

Guarantees
& Policies

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Trust and peace of mind are important currencies. Rest assured, we will deliver your awards safely and on-time, guaranteed. Our business is built on that promise to you.

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Our Guarantees

For your peace of mind, we offer three unique guarantees to ensure
that your awards will be produced professionally and on-time, as promised:

1. On-Time Delivery Guaranteed - or it’s free.

We’ve earned our reputation by delivering your awards on-time, as promised, every time. We’ll do whatever it takes to ensure that your order is delivered to you by the close of your requested date. In fact, we guarantee on-time delivery or your order is free.  We don't point fingers, we simply take responsibility and ensure that your awards are delivered where you need them, when you need them. After all, how much are your awards worth if they arrive after your event?

2. Safe Delivery Guaranteed - or we’ll replace it.  

Worried about damage in transit?  Rest assured that your awards will arrive safely and intact as we confidently guarantee safe delivery on all orders.  With over 20 years of experience in packing and shipping, our breakage rate is less than 0.4%!  In the unlikely event of breakage in transit, we will replace any damaged pieces at our expense.
 

3. Accuracy Guaranteed - or we’ll remake it. 

Our processes and our attention to details set us apart from competitors. Your order will include professional design and digital artwork proofs for your review and approval, which means we perfect your design and eliminate any errors, before producing your order. 
 
We promise to deliver awards that are exactly the same as the artwork proofs you approve, or we’ll replace them at no charge. That is our Accuracy Guarantee!
 
 

Policies and Procedures

 

Creating your awards is serious business, but it should also be enjoyable. We’ve implemented the following policies and procedures to help provide you with a great experience at Eclipse Awards

 

Dedicated Service & Support

When you place an order, we assign you a dedicated customer service representative and graphic designer who are responsible for overseeing your project from start to finish. They will be familiar with the details of your order and can be reached anytime by phone or email.

Order Deposits

As all orders are personalized, we may request a non-refundable deposit of 50% on orders over $1500.

Order Cancellations

If you need to cancel one or more pieces of your order once it is underway, the following charges may apply:

- Items cancelled after our “Creating Layouts” email notice has been sent:  20% per award.
- Items cancelled after you have approved artwork:  80% per award.

Special order items and custom order projects cannot be cancelled once confirmed

 

Order Additions

Should you wish to add pieces to your order, we will do our best to accommodate your request at any stage. To consolidate shipping with the main order and guarantee the same delivery date, rush charges will be applied at a 50% discount. Quantity discounts will be extended to order additions, if they are produced at the same time.

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Confidentiality & Privacy Policy

 

click here for Eclipse Awards Privacy Policy

Recognize. Empower. Repeat.