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 Guaranteed On-Time Delivery
At Eclipse Awards, we understand the importance of delivering your awards as promised - on-time, every time. That is why we are the first and only company in the recogniton industry to offer Guaranteed On-Time Delivery. We guarantee that your order will arrive to you by your requested date, or your order is free.
We don't point fingers at other people, we simply take total responsibility for your order and we make sure that you get your awards where you need them, when you need them.
1. This offer applies only to orders within the USA and Canada.
2. To qualify for a free order on a late shipment, a claim must be placed with your customer service representative within 2 working days of your required delivery date.
Guaranteed Safe Delivery
Worried about the risk of shipping glass and crystal items? Rest assured, as we are the only company to offer Guaranteed Safe Delivery. We guarantee that your order will arrive to you safely. In the unlikely event that there is breakage in transit, we will replace these pieces as quickly as possible at our sole expense.
Our years of experience in packing and shipping have reduced our breakage in transit to less than 1/2 a percent. Rest assured that when you order from Eclipse Awards your order will arrive to you safely or the replacements are on us.
Guaranteed Accuracy
What really sets Eclipse Awards apart from the competition is our meticulous attention to detail and ownership over each and every recognition project. Every order placed with us includes graphic design and proofing, which allows us to perfect your design and eliminate any errors, before we start etching your awards.
Eclipse Awards offers Guaranteed Accuracy* or all replacements are free. Once you've signed and approved your artwork and faxed it back to us, we'll engrave teh exact same image on your awards to the highest standard, without error.
* Accuracy is measured against the final approved proof resent to us by the customer.
Samples Policy
Our sample policy is as follows:
- Standard samples are sent blank with no engraving.
- For etched samples, the client must place a regular order.
- Limit of 2 different items per request.
- Credit card payment is required.
- Full cost of the samples and freight are charged at time of shipping.
- Samples must be returned in good condition within 30 days for credit.
- Samples must be shipped back as instructed - damaged or non-returned samples will not be credited.
- Freight cost for samples will be credited towards future orders as follows:
- $0 - $299 order - no credit for sample freight costs.
- $300-$1249 order - 50% of sample freight cost credited.
- $1250 order - all sample freight costs will be credited.
For more information or to place an order for samples, please contact one of our customer service representatives.
Claims Policy
Our merchandise is packed to exceed UPS standards for packaging to ensure your items arrive intact. In the unlikely event that any item(s) arrive in broken condition, we sincerely apologize for any inconvenience. In order to expedite your replacement(s), please help us by doing the following:
Call us within 3 business days of receipt at 888-294-7121. We will need a description of the damage to the outside shipping box, and a description of the damage to the merchandise in order to initiate a claim and begin the replacement process.
Please do not dispose of the shipping box or the award until instructed to do so. Depending on the extent of the damage, we may require an inspection by UPS or we may request that the damaged contents be sent back to us. Your sales representative will provide further instructions.
All shipments originating directly from Eclipse Awards are insured and we will do everything possible to replace the damaged item(s) at no charge to you, however, if these instructions are not followed additional charges may be incurred.
Order Cancellations
At Eclipse Awards, all of our recognition awards are personalized and made to order based on your instructions. To ensure timely delivery by your requested date, we respond immediately to new orders requests and artwork approvals. Our responses include checking and ordering inventory, generating design ideas, printing your artwork designs for production, and of course making your awards.
In the event that you need to make a change to your order once it has been placed, the following charges will apply:
Items cancelled after our “Order Received” email notice: 10% per award
Items cancelled after our “Awaiting Approval” email notice with proofs have been sent: 50% per award
Items cancelled after your proofs have been signed and approved: full price less 20%
Should you wish to add pieces to your order, we will do our best to accommodate your request at any stage, however please be advised that rush charges may apply.
Award Deposits & Custom Award Orders
As all of our awards are personalized, we may request a non-refundable deposit of 40% on orders over $2000.
All non-stock awards are considered custom award orders. All custom award orders require a 70% deposit at the start of the order, with the balance due upon delivery.
Should you decide to order additional awards for future use, we will be happy to inventory these items for you for up to two years and deliver them as required. Stored awards are subject to a 70% deposit with the balance due upon delivery.
Eclipse Awards Privacy Policy
This privacy policy sets out how Eclipse Awards International Inc (EA) uses and protects any information that you give Eclipse Awards when you use this website. Eclipse Awards is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Eclipse Awards may update this privacy policy occasionally. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2009.
We may collect the following information:
• Personal name and company name
• contact information including email address
• shipping and billing address information
• order details and history
• graphics and logo files
• other information relevant to provide superior customer service
• credit card information
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping and providing customer service
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• Award recipient names will be held in the strictest of confidence up to and until those awards have been presented.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Credit card information is neither stored nor accessible online.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website, and therefore we cannot be responsible for what may occur there.
Controlling your personal information
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. At Eclipse Awards, we believe in privacy and also in transparency. If at any time you have any questions or concerns regarding your personal information, feel free to contact us directly at info@eclipseawards.com. Thank you.
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