FREQUENTLY ASKED QUESTIONS

  1. Are your awards made of crystal, glass or acrylic?
  2. Do your prices include etching?
  3. Do all awards come with a presentation box?
  4. How long will my order take?
  5. Do you do rush orders?
  6. What is sandblasting or sandcarving?  Is it the same thing as crystal or glass etching?
  7. Does Eclipse Awards actually produce the awards or do you use another company?
  8. Can we provide our own artwork?
  9. Can you ship awards on our own courier account?
  10. Do you offer discounts to charities or non profit organizations?
  11. Are there any additional costs associated with shipping from Canada to the US?
  12. Do you provide any distributor discounts, such as ASI?
  13. Is shipping included?
  14. Are any taxes applied to my order?
  15. What is “----“?   A glossary of relevant terms for discussing crystal recognition awards:
  16. I cannot find a product I previously ordered. 

 

Are your awards made of crystal, glass or acrylic?
At Eclipse Awards we offer only crystal awards and glass awards.  In our experience, we’ve found that acrylic tends to scratch easily and age quickly.

Do your prices include etching?
Yes, all of our products fall under our Simple Pricing Structure which means our prices include all graphic design, proofing, and etching.  There are no setup charges or hidden fees.   We will also include your logo(s) at no charge if they are provided as Vector files.

Do all awards come with a presentation box?
Almost all of our products come with a presentation box that is designed to protect your award during shipping and after it’s been presented.  A brief description of the box is included on each product description page.  If you require more information, feel free to contact us.

How long will my order take?
Our standard lead time for most orders is 10 business days from the date your order is placed to the day it arrives in your hands.  Please refer to our lead times and delivery for more detailed information.

Do you do rush orders?
Yes, we can create personalized crystal awards and have them delivered to you anywhere within Canada or the US in as little as 2 days, however rush charges may be applied to any order required in less than 10 working days.  Please refer for to our explanation of rush charges for further information.

What is sandblasting or sandcarving?  Is this the same thing as crystal or glass etching?

Sandblasting involves using a highly focused stream of sand to permanently carve your text and logo out of the crystal or glass.  The benefits of this technique are that the markings are permanent, it creates actual depth in your graphics, and the overall appearance is clean and sharp.  All of our work is done by hand to ensure a consistent and elegant look for your project.  The terms sandblasting, sandcarving and etching are all basically interchangeable.

Does Eclipse Awards actually produce these awards or do you use another company?

All of our designs and sandblasting is done in house.   This enables us to ensure top quality standards, meet your delivery deadlines, and respond to any last minute requests you may have.  We take great pride in the skills and craftsmanship of our in house team.

Can we provide our own artwork?
If you have access to a graphic designer, you’re definitely free to provide your own design or artwork.   When placing your order, simply upload the artwork ready file in .ai or .eps format.  For award templates and design guidelines, please click here.

Can you ship orders on our own courier account?
No.  All orders must be shipped by UPS on the Eclipse Awards account.  All orders shipped by UPS qualify for our on time guarantee and safe delivery guarantee.  We also have established contacts with UPS that can facilitate resolutions in the unlikely event of a shipping delay.
 
Do you offer discounts to charities or non profit organizations?
Eclipse Awards currently supports a variety of environmental, educational and community efforts.  If your organization is looking to develop its recognition program, please contact us for more information.

Are there any additional costs associated with shipping from Canada to the US?
Most of our clients are located in the United States and we have extensive experience with cross border shipping.  There are no additional charges when shipping from Canada – your order will simply arrive at your doorstep as it would from any other US courier.

Do you provide any distributor discounts, such as ASI?
Eclipse Awards is designed to sell directly to end customers so we do not offer any additional discounts for resellers.  

Is shipping included?
The cost of shipping your awards by UPS will be quoted during the online checkout process and added to your order.

Are any taxes applied to my order?
Your order is taxed as follows, and is based on the location it is shipped to:
-    to the USA, Europe or Asia – no taxes are charged by Eclipse Awards
-    within Canada, outside of BC - your order is subject to 5% GST
-    within BC - your order is subject to 5% GST and 7% PST

What is “----“?   A glossary of relevant terms for discussing crystal recognition awards:

Optic Crystal – is the highest grade of crystal due to its clarity, brilliance, and uniformity.  It is similar to the material used for eyeglasses and contains no lead.  K9 Optic Crystal is the highest quality rating for raw optic crystal.  Today, virtually all quality crystal awards are made from Optic Crystal.

Lead Crystal – in the past, lead oxide was added to molten glass in order to add “sparkle” and create “lead crystal”.  Lead content typically ranged from 24% to 33%, however due to health concerns, lead is no longer used in the manufacturing process.  Today’s Optic Crystal offers improved clarity and brilliance without the lead.

Starfire glass – is a relatively clear form of glass that is normally only available at ¾” thickness.  Glass does not have the brilliance or density of Optic Crystal.  Starfire glass is sometimes referred to as Krystal.

Jade Glass – has a slightly greenish tint due to impurities and is also limited in thickness.    Also know as Jade Krystal.

Sandblasting – is a method of etching that uses a highly focused stream of sand to permanently “print” your artwork and message onto a crystal or glass surface.  Also see sandcarving and etching.

Sandcarving –  is a method of etching that uses a highly focused stream of sand to permanently “print” your artwork and message onto a crystal or glass surface.  Also see sandblasting and etching.

Laser Engraving – is a marking process in which a laser beam is used to create thousands of tiny glass “chips” in the surface of the glass.  This process does not create any depth in the image and may look blurry up close.

Personalized – designing a unique layout that is specific to an individual or organization.

Sublimation – is a process whereby heat is used to transfer inks permanently onto a metal surface.    Sublimation is most commonly used in creating metal name plates.

Artwork proofs – are the personalized layouts designed for your awards.   The proofs are provided as a safety check for you to ensure that all text and graphics are correct.  Your signed approval of the proofs signals that you have double checked the layouts for accuracy and that we can proceed with producing your awards.

Presentation box – is often used when giving the awards and after they have been received.  The presentation box also serves the purpose of providing protection while the awards are in transit.

Vector files – are high resolution graphic files that are based on mathematical equations rather than pixels.   As a result, file sizes remain small, yet they allow the graphics to be resized without any loss in resolution.   Special software such as Photoshop, Illustrator or CorelDraw is usually required to view vector files.   Common vector files are .eps and .ai.

Bitmap files – (also known as raster graphics) are based on a collection of pixels.  Primarily intended to be viewed on screen, bitmap file are not suitable for etching as there is often a dramatic loss of resolution when the files are resized.  With specialized software, bitmaps can be converted to vector files.  Common bitmap files are .tiff, .jpg, .gif and .bmp.

Etching – is the process of using a focused stream of sand to cut into the unprotected areas of a crystal surface.  When done properly, the result is a deep, clear and permanent marking in the crystal.

Engraving – is a process where a hard material such as a diamond or metal tip is used to “scratch” an image into a metal or glass surface.   This method of marking is normally charged by the letter and is mainly used on traditional metal trophy cups.



I cannot find a product I previously ordered. 

I
n 2006, Eclipse Awards updated its product line.  In doing so, all of our products codes were replaced with new product codes.  Some products were also discontinued.  To see products and their new product code, please see below:

 

EG-60 Cobalt Mug – New Product Code: PG-14040
EG-75 Whistler Beer Stein - New product code: PG-14060
EG-5800 Dream Golfer: Female – New Product Code: SG-9120
EC-55 Continental Timepiece – New Product Code: PT-12020
EC-50 Infinity Timepiece – New Product Code: PT-12080
EA-235 Crystal Ball on Deluxe Base – New Product Code: CD-2300
EP-225 Crystal Globe on Deluxe Base – New Product Code: RG-4020
EP-100 Iceberg – New Product Code: CS-3200
EA-320 Alpine Award – New Product Code: CS-3027
AP-200 Apprentice Award – New Product Code: CS-3147
EWC-55 Buena Vista Award – New Product Code: CD-2220
EA-80 New Horizon (large) – New Product Code: CS-3100
EP-260 Rainbow Pyramid (large) – New Product Code: CS-3227
WP-25 Black Glass Wall Plaque (small) – New Product Code: RP-8103
WP-45 Black Glass Wall Plaque (medium) – New Product Code: RP- 8107
WP-50 Black Glass Wall Plaque (large) – New Product Code: RP-8107
WP-90 Black Glass Wall Plaque (Oversize) – Discontinued
WP-115 Carved Plaque – New Product Code: RP-8040
WP-80 Integrity Display Frame (small) – New Product Code: RP-8080
WP-75 Integrity Display Frame (large) - Discontinued
WP-100 Recognition Wall Plaque – New Product Code: RP-8020
EP-300 Pinnacle Award – New Product Code: CE-1140
EC-540 Royal Crystal Diamond (small) – New Product Code: CD-2263
EC-545 Royal Crystal Diamond (medium) – New Product Code: CD-2265
EC-550 Royal Crystal Diamond (large) – New Product Code: CD-2267
CD-367 Skyline – New Product Code: CD-2107
RS-327 Star Achievement Award – New Product Code: RS-6047
EB-255 American Spirit – Discontinued
EB-225 Determination – Discontinued
EGL-100 Bishop Decanter – Discontinued
EG-90 Cervoise – Discontinued
EG-100 Granville Island Pilsner – Discontinued
EG-200 Sterling Tumbler – Discontinued
GS-310 Blue Dante Vase – Discontinued
GS-100 Crystal Golf Apex - Discontinued
GS-225 Crystal Golf Decanter - Discontinued
ER-75 Azure Timepiece – Discontinued
G68HA Horizontal Rectangle w/ Aluminum Stand – Discontinued
EA-25 Intern Award – Discontinued
EA-250 Nautica Award – Discontinued
EA-75 New Horizon (small) – Discontinued
ECO-300 University Award (large) - Discontinued
ER-5 Recycled Sail Award (small) – Discontinued
ER-10 Recycled Sail Award (medium) – Discontinued
ER-15 Recycled Sail Award (large) – Discontinued
ER-40 Freestanding Rectangle – Discontinued
ER-120 Iceberg Paperweight – Discontinued
ER-130 Recycled Constellation Award – Discontinued
ER-145 Recycled Freestanding Crescent – Discontinued
ER-110 Recycled Glass Plaque – Discontinued
ER-200 Recycled Tower Award (x-large) – Discontinued
ER-100 Recycled Tower Award (large) – Discontinued
ER-190 Wind Sail Award – Discontinued
CWB-100 Wine Bottles – Discontinued
EA-800 President’s Award – Discontinued

To find a product, simply type in the product code in the search function located at the top of the screen. 



 © 2013 Eclipse Awards International Inc.

Dell Small Business Excellence Award Eclipse Awards is Carbon Neutralbullfrog powered
Join our mailing list: