US & International Return Policy

As all Eclipse Awards products are customized and permanently personalized, all sales are final and we do not accept any returns or exchanges.

Our design process, which includes artwork proofs and an active client review and approval process, is setup to eradicate any errors and eliminate the need for a return or exchange. In fact, as soon as you approve your artwork, returns and exchanges are no longer possible because you have reviewed all details and we start production of your order immediately.

Your experience and satisfaction are very important to us, so if you have any issues with quality or fulfillment, please call our customer service team at 1-888-294-7121 between 9-5pm PST, Monday through Friday, and we’ll work with you to make it right. If you are making a damage claim, please note the following:

  • Any damage claims must be made within 3 days of your order delivery
  • If you are submitting a claim, please email photos of the issue, along with your order number (US-XXXXX), to service@eclipseawards.com to help us determine the best resolution. In the event of breakage in transit, we will also need photos of the boxes and packaging.
  • Shipping charges are not refundable
  • Your invoice must be paid before any replacements can be made

In the event that you made an error when ordering your awards (such as a miss-spelled name or incorrect date), we  offer a 20% courtesy discount on any replacement awards needed. Normal shipping options and rates apply on replacements.


Thank you for your understanding and please reach out if you have any questions.