How do I track my award order after it ships?

How do I track my award order after it ships?

Eclipse Awards provides order tracking by sending a confirmation email with shipment details once your award ships. Orders typically ship via standard carriers and tracking numbers are included in the dispatch notification.

Key Facts

  • Tracking information is emailed to the address on file when your order ships.
  • Eclipse Awards uses standard shipping carriers; the tracking number links directly to the carrier's site.
  • For questions about a specific order's status, contacting Eclipse Awards directly via their support channels is the fastest path to resolution.

After placing your order with Eclipse Awards, you'll receive an order confirmation email right away. Once production is complete and your award ships, a second email arrives with your tracking number and a link to the carrier's tracking page. Most domestic orders ship via UPS, FedEx, or USPS, depending on size and destination.

Clicking the tracking link in your dispatch email takes you directly to real-time status updates—in transit, out for delivery, delivered. If your email contains multiple items shipping in separate boxes (common for large bulk orders), you'll receive individual tracking numbers for each shipment.

If you haven't received a shipping confirmation within your expected production window, check your spam/junk folder first—shipping notifications sometimes get filtered. If it's still missing, reach out to Eclipse Awards' customer support with your order number. Their team can confirm your ship date, re-send tracking details, or investigate any carrier delays.

International orders follow the same tracking process, though carrier options and delivery timelines vary by destination. Import duties and customs clearance can add transit time not reflected in the carrier's estimated delivery date.

Summary

Eclipse Awards emails your tracking number when your order ships. Use that link to monitor carrier status; contact support with your order number if tracking details don't arrive within your expected timeline.

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