Guaranteed on-time delivery
How much are your awards worth when they arrive after the event? At Eclipse Awards we understand the importance of delivering your awards on-time, every time. This is why we are the only company in the industry to offer guaranteed on-time delivery. We guarantee that your order will arrive to you on-time* or else your order is free**. When you partner with Eclipse Awards, we take total responsibility for your project and in meeting your deadlines.
* applies only to standard lead time orders destined to Canada or the the USA. Rush orders are not eligible.
** To apply for a credit, a claim must be placed with your customer service representative.
Guaranteed safe delivery
Eclipse Awards is the only awards company to offer guaranteed safe delivery. This means we guarantee that all shipments that leave our office will arrive safely at your requested address. In the unlikely event that damage does occur in transit, Eclipse Awards will replace those pieces at our sole expense. Even in situations where our shipper is at fault, Eclipse Awards takes full responsibility and will reship replacement awards as quickly as possible.
We pack our awards to arrive safely so that no one has to deal with breakage. Our years of packing experience has allowed us to reduce breakage in transit to less than .5% of all orders. Rest assured that when you order from Eclipse Awards your awards will arrive to you safely or the replacements are on us.
Guaranteed accuracy
What really sets Eclipse Awards apart from the competition is our meticulous attention to detail on each and every project. Every order placed with Eclipse Awards includes graphic design and proofing, allowing us to perfect your layout prior to engraving your awards.
Eclipse Awards offers guaranteed accuracy* or all replacements are free. Rest assured that when you approve your proof, Eclipse Awards will engrave your awards to the highest standard and most importantly, without error.
* Accuracy is measured against the final approved proof resent to us by the customer.
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