In addition to the standard services included in every order, Eclipse Awards offers customers a variety of additional services.

Additional services not included in regular orders include:

• Logo modification
  In the event that you do not have your logo in a true EPS format (please see graphical requirements), we can provide a logo modification service converting your bitmap logos into proper EPS format.  The cost for logo modification is a flat rate of $30 per logo.
  
  In some circumstances, logo modification is not possible.  If you would like to know if your logo can be converted or whether your logo is a true EPS or not, please send your logo(s) to graphics@eclipseawards.com.

• Accelerated production & delivery (Rush orders)
  In most cases we are able to provide rush service to customers who have less than our standard lead time (please see lead times and delivery).  There are occasions in which we cannot accommodate rush orders; these are normally cases in which the item is required in less than 24 hours, items are not in inventory or our production department is at full capacity. 
  
  In most cases, rush orders can and are accommodated.  From the time of order placement to the required delivery date, any order required in less than 9 business days is considered a rush order.*
  
  The following charges apply for rush charges:
  
  
  • Rush 3 = Orders required in 9 business days or less.  Rush 3 orders are subject to the greater amount of $25 or 5% of the total order.*
  • Rush 2 = Orders required in 6 business days or less.  Rush 2 orders are subject to the greater amount of $75 or 10% of the total order.*
  • Rush 1 = Orders required in 3 business days or less.  Rush 1 orders are subject to the greater amount of $150 or 30% of the total order.*
  
  *the lead time is determined by orders placed before 10 am pacific standard time.  Orders placed after 10 am count as day -1 and therefore do not start until the following day as there is not enough time to effectively complete the required work to guarantee delivery (please see lead times and delivery).
  *customers are expected to approve artwork within the required timeframe.  Failure to approve artwork can result in additional rush charges or failure to meet delivery date.
  *holidays and weekends are not considered business days.
  
  
• Drop shipping (shipping to multiple addresses)
  For all orders shipping to a single location, all shipping & handling charges are included.  If you would like Eclipse Awards to ship your order to multiple destination addresses (to the end recipients for example), your order would be subject to a $5 per address drop shipping charge.  This charge reflects the additional labor required to fill out multiple addresses and paperwork.

• Color fill
  Do you require color on your logo or award?  Eclipse Awards can provide a color fill service, matching any pantone color and applying high quality EnduraTM paint to any engraved area.  Eclipse Awards uses EnduraTM paint because of its high quality finish and durability (EnduraTM paints are also used on jet airliners).
  
  To achieve color fill, each color needs to be manually mixed and matched to a particular pantone.  Once color matching has been achieved, the color is manually applied to each and every award.  It is a time consuming process that requires an additional 3 days of production time (2 days for paint mixing and application, 1 day for paint drying). 
  
  The price for color fill is as follows:
  • Setup charge = $75 per color
  • Color fill charge = $20 per piece, per color
  
  The setup charge reflects the cost of color mixing and is applicable to every color required (a logo with 2 colors would be subject to a $150 setup charge).  The color fill charge is applicable per piece, per color (a 2 color logo would cost $40 per item).
  

• Photo realistic images
  Would you like a high quality image of your engraved award for marketing or other purposes?  Eclipse Awards is proud to offer a unique service; photo realistic computer generated images of your engraved award.  We are the only company in the industry to offer this unique and cutting edge technology to our customers. 
  
  Photo realistic images will be of the same high quality as all images viewable on the Eclipse Awards website.  Every order for photo realistic images includes 3 images, each from a different angle.  These angles are straight ahead (0 degrees), slight angle (15 degrees), and front side angle (45 degrees).
  
  The cost for photo realistic images is as follows:
  • Set of 3 images = $425
  
  Each image is provided in high quality JPG format at a size of 4”x6”.  The turnaround time for photo realistic images is 7 business days from the time of artwork approval.  Once complete, images will be emailed to the client.
  

• 360 degree videos
  In addition to providing high quality photo realistic images, Eclipse Awards can provide a high quality 360 degree rotating video of your engraved award.  To view an example, simply click on the following link. 
  
  Eclipse Awards is the only awards company to offer this technology to its clients.  This service is typically used by customers to promote the award at corporate events or on a website.
  
  The cost for a 360 degree video is as follows:
  
  • 1 video = $585
  
  Each video is provided in a high quality RGB QuickTime file.  Please inquire if you require the video in a different format.  The turnaround time for 360 degree videos is 7 business days.  Once complete, images will be mailed to the client on a Compact Disc.
  
  
• Name badges
  Planning a big event?  Need personalized name badges?  Eclipse Awards can provide you with full personalized custom name badges.  Our sublimated name badges allow for full color and customization (each name can be printed on the name badge).  Each name badge also features a magnetic fastener ensuring there will be no damage to garments.

• Display frame certificate
  The perfect companion to the Integrity Display Frame, the certificate allows for a full color, fully customized message to be printed.  This service is included in the product RP-8120, Integrity Display Frame w/ Certificate.  Eclipse Awards will work with the client to create a personalized certificate, print it in full color and insert it into the frame.
  
  
• Custom awards
  Many organizations are interested in fully customized awards for their event.  By fully customized we mean that the shape, dimensions, and in some cases even the materials used to create your awards are specially designed for your particular project.  This should not be confused with personalized awards in which we take existing award shapes and make them unique to your project through creative design and etching.
  
  While both types of awards can be prestigious and unique, there are some aspects worth considering before starting on a custom awards project.
  
  Opportunities:
  
  • Exclusivity:  you can create a truly exclusive award that represents your organization in a unique and memorable way.
  • Stature:  successfully developing a customized award can help increase your organization’s stature.
  
  Challenges:
  
  • Higher Prices: Customized awards are typically cost more than stock awards due to the additional design and development costs
  • Longer lead times: It’s wise to budget 8-16 weeks for the design, development and production time of your custom awards project
  • Consistency: In some cases, it can be difficult maintain consistency from year to year – particularly if the awards require multiple materials from different sources.
  • Limited Availability: With customized awards, it is not always possible to create extra or replacement award on short notice.
  • Presentation: As custom awards often have unique shapes, form-fitting presentation boxes are normally unavailable.  If your award has a special shape, it will require either a custom made presentation box or a plain but practical corrugated box.
  • What is that?: Your custom award may be recognized within your organization, but will it also be recognized as an award by the recipient’s friends and family and people outside of your industry.
    
    Recommendations
    Customized awards can be truly unique and effective when developed within realistic guidelines.  However similar results can often be achieved more quickly and cost effectively by using existing award shapes that are personalized specifically for your event.
    
    If your organization is interested in pursuing a custom awards project, we are more than capable of providing the necessary expertise and would be pleased to work with you towards realizing your vision, however we ask that you first consider the following framework:

• There is a minimum of 10 weeks lead time for your project.
• Your organization or event requires at least 25 customized awards produced at one time.
• There is a minimum project budget of $5000 in order to develop the concept and create the awards.