LEAD TIMES AND DELIVERY

All awards made by Eclipse Awards feature personalized design and etching, which means it’s important to allocate an appropriate amount of time for your project.  Our standard lead time for an awards orders is 10 working days - from the date of your confirmed order to the date you hold the awards in hand.

Eclipse Awards determines lead times based on when your order is place and when your awards are required.  We work around your deadline and ship to ensure that your goods arrive safely and when promised.

We take your required date very seriously, so our job is never complete until your personalized awards have been safely delivered to your office or event.  Eclipse Awards is also the only recognition awards company to take full responsibility on behalf of our shipper in the form of our guaranteed on-time delivery and guaranteed safe delivery

Order Cutoff Time
The cutoff time for an order to be placed is prior to 10 am (pacific standard time), otherwise the order will not be considered placed until the following day.  Orders placed prior to 10 am allow Eclipse Awards to accomplish various required steps within that first day, whereas orders placed after 10 am do not allow adequate time.  This is important to note as it affects lead time.

Shipping Method
Eclipse Awards ships all orders via UPS courier to arrive by the date promised, or earlier.  Freight costs are based on your required delivery date.     Deliveries may take place any time during the day, until the end of business, and someone is required to sign for confirmed receipt.

For local deliveries, Eclipse Awards uses Novex Delivery Solutions, a low emissions green courier.

If you require delivery by a certain time of day, we suggest requesting delivery for the previous day or earlier instead.  Eclipse shipping is guaranteed for end of day.  Timed delivery service is available if required, at an additional charge.  Please call 1-888-294-7121 with any questions that you have regarding shipping.

Standard Lead-time Orders
Orders required in 10 days or more are considered standard lead-time orders.  This allows Eclipse Awards a comfortable amount of time to complete the various stages of designing, etching, packing and shipping your awards. 

Orders placed with greater than 10 days will often be delivered within 10 business days.  However, if you have additional time we encourage you to enter your actual required date, as rush charges and overnight shipping can still be incurred if customers fail to approve artwork in a timely fashion and threaten the required delivery date.

Please make note of the following:

* the lead time of an order is determined by the time of day the order is placed.  Orders placed before 10am PST are considered to start that day.  Orders placed after 10am PST are considered to start the following day.

* customers are required to provide award details and approve artwork in a timely manner.  Failure to do so may delay the delivery date, or result in additional rush charges to accelerate production or shipping.

* holidays and weekends are not considered business days.

Rush Orders & Accelerated Production
Orders required in 9 business days or less are considered Rush Orders.  Rush Orders receive our immediate and constant attention to ensure that they are delivered accurately and on time

The following charges apply for rush charges:

  • Rush 3 = Orders required in 9 business days or less.  Rush 3 orders are subject to the greater amount of $25 or 5% of the total order.*
  • Rush 2 = Orders required in 6 business days or less.  Rush 2 orders are subject to the greater amount of $75 or 10% of the total order.*
  • Rush 1 = Orders required in 3 business days or less.  Rush 1 orders are subject to the greater amount of $150 or 30% of the total order.*

* the lead time of an order is determined by the time of day the order is placed.  Orders placed before 10am PST are considered to start that day.  Orders placed after 10am PST are considered to start the following day.

* customers are expected to provide award details and approve artwork in a timely manner.timeframe.  Failure to do so may delay the delivery date, or result in additional rush charges to accelerate production or shipping.

* holidays and weekends are not considered business days.

The rush charge helps offset various additional expenses incurred by Eclipse Awards in facilitating and guaranteeing rush orders.  The bulk of the additional expense is overtime wages for staff members who work longer hours to ensure a project remains on schedule. 



 © 2013 Eclipse Awards International Inc.

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