Customer Service Representative

Eclipse Awards is a boutique maker of personalized recognition awards and gifts. We work with and supply organizations throughout North America, creating beautiful things to help them recognize and celebrate their people. We are well known for our commitment to quality and excellence, our pursuit of sustainability, and our legendary customer service.

Position: we are seeking a permanent, full time customer service professional with a positive attitude, a strong sense of responsibility and an instinct for taking care of clients. You will primarily be responsible for answering phone calls, fielding quote requests and inquiries, managing customer orders, cultivating client relationships, and ensuring all client projects are delivered in a timely manner. If you're inspired so far, read on:

  • You are able to manage 15-20 client projects concurrently

  • You have a mind for small details and can see how they fit into a bigger picture

  • You have a polite, friendly manner and you enjoy speaking with people of all types - on the phone, in person, and via email

  • You enjoy serving clients and meeting their needs

  • You find it rewarding to deliver projects as promised

  • You are comfortable managing logistics and timelines within set deadlines

  • You have a good understanding of CRM and experience cultivating client relationships

  • You are aware of what is going on around you, can identify what needs to be done, and are willing to help

  • You are able to work independently and focus when needed

  • You have good typing and writing skills plus a healthy dose of common sense

Bonus points if you have any or all of the following:

  • Strong writing skills

  • Experience with social media, particularly Facebook, Instagram and Twitter

  • Good sense of design and an appreciation of quality and beauty

  • Keen interest in sustainability

If you are looking to commit to an established and well-respected small business and want to become an integral part of a great team, we want to hear from you!

Start Date: Immediate

Posted: June 23, 2016

Salary: please include salary expectations in your application

Email your cover letter and resume to, no phone inquiries please. With apologies, we are only able to contact applicants selected for an interview. Thank you.



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 © 2013 Eclipse Awards International Inc.

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