Eclipse Awards is proud of the 14 years of experience in supplying some of the world's largest and most successful organizations. We look forward to sharing our experience on your next awards project.
In recognizing excellence, we understand that you need the best and we are confident you will receive nothing less. But don't take our word for it, here's what some of our clients have to say:
Considering the distance the Company is from NY, I wasn't expecting such speed or (quite frankly) such a level of trust. I appreciate the customer service of the agents who helped both on the phone and in email. Everything about the process was handled with complete professionalism and trust. It was as if we were business colleagues working together rather than as a "sale". If every transaction that I had to do was handled as nicely, I'd be a much happier worker. Thank you, again.
Julie Meer Harnick, Executive Director
The Community Chest of Port Washington
Great customer service. I felt like I was in good hands from the very beginning of working with your team. This was important to me, as I serve our Board of Directors, and always want to make sure that nothing falls through the cracks. Thanks for helping me look good :)
The awards look better in person than in the photos on the website. Therefore, the awards exceeded my expectations. I wonder if there's any better way to photograph the awards to make them more "true to life". I have no expertise in this area, so no specfic recommendations, but I do understand it must be challenging to photograph glass/crystal and make it look realistic.
Kathryn H. Wilson, High Risk Case Manager
I have been ordering from Eclipse Awards and it is always a great experience. The customer service is outstanding. The Award always arrives on time and in good condition.
Jamie Jones, Marketing Manager
Drucker Institute, Claremont Graduate University
Reliability of delivery and services offered, great prices and options, and fantastic customer service reps! We worked with Nelson for many years, and this year had a new representative, Sarah Soo Wing, who was excellent!
Anna Kovtunova, Program Manager
Love your designs and selection, and your customer service is top-notch. I just very recently had a situation where we had three awards made, and only a few days from when we were supposed to present them to the recipients, I realized that I had been given the wrong spelling of one recipient's name (NOT the fault of Eclipse Awards in any way......it was 100% our fault), which was now on the award. I contacted Eclipse Awards in a panic asking if another award could be made in a rush (keep in mind this was a Wednesday afternoon, and I needed the replacement award for Monday!), and Sarah Soo Wing (who was an absolute star!) told me not to worry that they'd be able to do it, and sure enough, it got delivered to our office two days later on the Friday, which really saved us! Now THAT'S customer service, which is so often lacking these days. Thank you!
Hedie Kriz, Office Manager
Municipal Insurance Association of British Columbia (MIABC)
We used Eclipse Awards at SilverBirch Hotels & Resorts for our two main conferences this year and are extremely happy with the service and awards we received. We wanted to find an award that was environmentally friendly and that was also elegant and sophisticated and would represent our company.
At Eclipse Awards we were able to find exactly what we were looking for, at the right price and within our timelines. Thank you to the team for everything!
Angie Q. ▪ National Sales Coordinator
SilverBirch Hotels & Resorts
As always Eclipse was amazing to work with as the team is professional, timely, and are able to address and meet the consumers recognition needs. For example, the recent award ordered by our organization was able to be customized based upon our feedback with a minimal cost increase, which is very important as we are a nonprofit organization.
In addition, I always feel confident that product ordered will meet and exceed our expectations making the recipient and CHCI proud. Wilmer Valderrama loved the piece and especially enjoyed the customized photo that was placed in the award adding a very personal touch.
In the future we will continue to use Eclipse as you have become a valued and trusted vendor providing us with quality product and great service each step of the way.
Cassie Banks, Senior Events Manager
Congressional Hispanic Caucus Institute
“I got the order about an hour ago and it is Perfect!!! Quick and efficient -- actually above and beyond! It is amazing how quick you guys are. You are a pleasure to work with! Thanks again
Eileen Conroy, Fidelity Investments
The awards turned out beautifully! The award ceremony was a highlight of the conference and all the recipients were thrilled (and so was my boss which was great news!) Working with you was a complete delight and even though it was so last minute you all were incredibly responsive and got everything turned around so fast!
Thank you for everything and I look forward to working with you for the 2012 AREDAY Awards
Lucy Emerson-Bell, American Renewable Energy Day
"Perfect! You are such a fantastic representation of what a well run company should look like. I applaud you--I had so much on my plate to worry about this week, and not having to fret away about this order made an enourmous difference. Thank you!"
Liz Potter, Bravo!
It was a great experience to have placed an order with you. Nelson was very polite, clear and quick to get to the point. One of the best customer service I have received. He did not waste a second of my time! Your production team is awesome, too. Nothing to complain, it was just a pleasant experience. I will definitely come back to do business with you again, and will recommend if I know anyone who is looking for a type of service you could provide. Thank you so much!
Yuko Sato, Pan Pacific Nissan
The customer service, attention to detail, and quality of product has been superb. The last two years of awards we've given been well received. I recommend you highly to my colleagues.
Richard M. Pico, MD, PhD
Providence Health Care
I have rarely, in my 30 years in the business world, encountered an organization that is as professional and easy to work with as Eclipse Awards International. From my first phone call, I have been treated as though MiPro was your most important customer.
We changed our minds on award names and wording several times, added a new award, and now have made a real last-minute request – and I have received nothing but a “can-do” attitude from everyone. Thank you, thank you, thank you all.
Lenore S. Litwin, Director of Human Resources
They were extremely professional and very easy to deal with throughout the entire process. They also have a wonderful email system that kept us up to date every step of the way from the first draft layout to the shipping stage. They were very prompt in replying to emails as well, which was a relief after the dealings we had with the prior vendor.
I’d highly recommend them as a company for you to use for other clients in the future and I can honestly say that if we need any more trophies or awards they’d certainly be the first we’d call.
Michelle Boyd, Executive Assistant
I keep returning to Eclipse for our periodic rewards/recognition needs due to the superior line of products offered and the exceptional customer service. In the latest circumstance, I submitted copy for an inscription that contained a typo that was also missed by the Eclipse staff. We requested a re-make of the award and Eclipse, acknowledging some responsibility for MY error, agreed to provide the replacement award at a significant discount.
It is this type of "common sense" business practice that keeps bringing us back to Eclipse and recommending the firm to my many colleagues in the association management industry searching for a vendor of quality products and a strong commitment to customer service.
Industrial Packaging Alliance of North America